SENIOR ASSISTANT COMMUNITY DIRECTOR

SUMMARY

As a Senior Assistant Community Director you will be a key leader within our multifamily community. This position supports the Community Director in overseeing day-to-day operations while taking on additional responsibilities related to team leadership, financial performance, and property management. The Senior Assistant Community Director will act as the Community Director in their absence and possess a strong understanding of multifamily operations, a proven track record in resident relations, and a passion for creating a thriving community environment.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Lead resident relations and retention programs.

• Address and resolve resident concerns and complaints.

• Maintain professional relationships with residents.

• Initiate the lease renewal process with residents.

• Provide exceptional customer service to current and future residents.

• Ensure timely collection of rent payments.

• Manage delinquent accounts and connect with residents regarding outstanding balances.

• Accurately input and collect late fees, rental agreement amounts, concessions, etc.

• Prepare bank deposits.

• Assist with the eviction process in compliance with legal and company guidelines.

• Coordinate move-in and move-out procedures.

• Process paperwork, maintain resident files, and ensure confidentiality of sensitive information.

• Prepare weekly traffic, renewal, and financial reports.

• Manage office supplies and ensure the office team has necessary resources.

• Assume supervisory responsibilities in the absence of the Community Director.

• Issue lease violations, late notices, and other communications to residents.

• Enforce organizational policies and ensure compliance with protocol.

• Conduct pre-move-in inspections of apartment homes to ensure make-ready completion.

• Inspect apartment homes upon move-out for accurate preparation of Final Account Statements.

• Provide guidance and direction to team members.

• Ensure team members comply with company policies and procedures.

• Address team member concerns and foster a positive work environment.

• Review financial reports and identify areas for improvement.

• Assist with budget preparation and ensure adherence to budget guidelines.

• Oversee property maintenance and ensure timely completion of work orders.

• Conduct property inspections and ensure adherence to quality standards.

• Availability to work some weekends as required by community operations and resident needs.

SKILLS AND EXPERIENCE

• 4-5 years of experience in the multifamily industry or a related hospitality or customer service field.

• Bachelor's degree in Business Administration, Hospitality Management, or a related field preferred.

• Proven track record of successfully leading and mentoring a team.

• Strong understanding of financial management principles and practices, including budgeting and financial reporting.

• Excellent communication, interpersonal, and problem-solving skills.

• Proficient in relevant software and technology (property management systems, etc.).

• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).

• High attention to detail and ability to multitask effectively.

• Positive, customer-focused attitude and a willingness to serve.

• Must have a valid driver's license with no major infractions in the last 12 months.

ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.

• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.

• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.

• Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.

REGIONAL LAWS AND REGULATIONS

The Senior Assistant Community Director must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona: Arizona Residential Landlord and Tenant Act

• California: California Tenant Protection Act of 2019

• Colorado: Colorado Warranty of Habitability

• Florida: Florida Residential Landlord and Tenant Act

• Georgia: Georgia Landlord-Tenant Handbook

• North Carolina: North Carolina Residential Rental Agreements Act

• South Carolina: South Carolina Residential Landlord-Tenant Act

• Utah: Utah Fit Premises Act

• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act

• Virginia: Virginia Residential Landlord and Tenant Act

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to provide a general overview of the Senior Assistant Community Director role. The specific duties and responsibilities may vary depending on the needs of the community.