ASSISTANT SERVICE MANAGER

SUMMARY

As an Assistant Service Manager, you will play a key leadership role in the maintenance department of our multifamily community. This position is responsible for assisting the Service Manager in overseeing the overall upkeep, functionality, and aesthetic appeal of the property. The Assistant Service Manager will supervise and mentor Service Technicians and Senior Service Technicians, ensuring the timely and efficient completion of various maintenance tasks, including responding to resident service requests, preparing vacant apartments for new residents, and maintaining the overall appearance of the community. This role requires a highly skilled and knowledgeable individual with strong leadership, communication, and problem-solving abilities, as well as a deep understanding of all aspects of multifamily property maintenance.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Support the Service Manager in overseeing all maintenance operations, ensuring that the property is maintained to the highest standards.

• Assist in the development and implementation of preventative maintenance programs, ensuring the long-term functionality and value of the property.

• Help manage the maintenance budget, track expenses, and identify opportunities for cost savings and efficiency improvements.

• Assist in the hiring, training, and evaluation of maintenance personnel.

• Collaborate with the Service Manager on special projects and initiatives, contributing to the overall success of the maintenance department.

• Provide guidance, training, and support to Service Technicians and Senior Service Technicians, fostering their professional development and skill enhancement.

• Assist in delegating and overseeing work assignments, ensuring that tasks are completed efficiently and to the highest standards.

• Share knowledge and expertise with team members, promoting a collaborative and supportive work environment.

• Respond to resident service requests in a timely, respectful, and professional manner, particularly those requiring advanced troubleshooting or expertise.

• Diagnose and troubleshoot complex maintenance issues, including plumbing, electrical, HVAC, appliance, and carpentry repairs.

• Perform repairs and replacements as needed, ensuring that resident issues are resolved efficiently and effectively.

• Communicate with residents throughout the service process, keeping them informed of progress and estimated completion times.

• Oversee the make-ready process for vacant apartment homes, ensuring they are clean, functional, and aesthetically appealing for new residents.

• Assist in maintaining the overall appearance of the community, ensuring that grounds, common areas, and amenities are clean and well-maintained.

• Perform routine inspections of the property to identify any maintenance or safety concerns.

• Report any issues to the Service Manager for prompt resolution.

• Oversee the organization and inventory of maintenance equipment, materials, and supplies.

• Ensure that the maintenance shop and storage areas are clean and well-maintained.

• Participate in the on-call rotation for after-hour emergencies, responding to urgent maintenance issues as needed.

• May be responsible for coordinating and dispatching Service Technicians for after-hour emergencies.

SKILLS AND EXPERIENCE

• A minimum of 4-5 years of experience in apartment home repair, including advanced knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair.

• Proven experience in leading and mentoring a team of maintenance professionals.

• Bilingual (Spanish/English) is preferred.

• EPA and HVAC certifications are required.

• Must have in-depth knowledge of OSHA safety rules and regulations.

• Must have excellent customer service and a positive resident experience focused mentality.

• Should be able to work a flexible schedule if necessary and a willingness to be on-call for emergencies.

• Ability to work independently and as part of a team, demonstrating initiative, flexibility, and a commitment to achieving results.

• Strong leadership and mentoring skills, with the ability to guide and motivate others.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to prioritize tasks and manage time effectively.

• Knowledge of budget management and cost control principles.

• Must have a valid driver’s license with no major infractions in the last 12 months.

ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.

• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.

• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.

• Demonstrate expertise in the maintenance and upkeep of a luxury community, upholding the highest standards for a discerning clientele.

REGIONAL LAWS AND REGULATIONS

The Assistant Service Manager must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona: Arizona Residential Landlord and Tenant Act

• California: California Tenant Protection Act of 2019

• Colorado: Colorado Warranty of Habitability

• Florida: Florida Residential Landlord and Tenant Act

• Georgia: Georgia Landlord-Tenant Handbook

• North Carolina: North Carolina Residential Rental Agreements Act

• South Carolina: South Carolina Residential Landlord-Tenant Act

• Utah: Utah Fit Premises Act

• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act

• Virginia: Virginia Residential Landlord and Tenant Act

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to provide a general overview of the Assistant Service Manager role. The specific duties and responsibilities may vary depending on the needs of the community