RESIDENT EXPERIENCE COORDINATOR

SUMMARY

As a Resident Experience Coordinator, you will play a vital role in creating a welcoming and engaging community atmosphere within our multifamily property. You will be a key support person for the Resident Experience Specialists, assisting with the planning and execution of a diverse range of events and programs designed to enhance resident satisfaction and foster a sense of belonging. This role requires a highly organized and detail-oriented individual with a passion for creating memorable experiences and a commitment to providing exceptional customer service.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Assist Resident Experience Specialists with the planning and execution of resident events and programs, including logistics, vendor coordination, and on-site support.

• Manage event set-up and breakdown, ensuring that all necessary materials and equipment are in place.

• Greet and assist residents at events, ensuring a positive and welcoming experience.

• Assist with the preparation of event materials, such as flyers, invitations, and decorations.

• Track event attendance and gather resident feedback to contribute to ongoing program improvement.

• Foster a welcoming and inclusive community atmosphere that encourages resident interaction and a sense of belonging.

• Assist with the development and implementation of resident communication strategies, including newsletters, social media updates, and on-site announcements.

• Respond to resident inquiries and requests in a timely and professional manner.

• Assist with the coordination of community outreach initiatives and partnerships.

• Maintain accurate records and documentation related to resident events and programs.

• Assist with the management of event budgets and vendor contracts.

• Provide administrative support to the Resident Experience team as needed.

SKILLS AND EXPERIENCE

• High school diploma or equivalent required; Bachelor's degree in Hospitality Management, Event Planning, Marketing, or a related field preferred.

• Minimum of 1 year of experience in event planning, customer service, or a related field.

• Excellent communication, interpersonal, and organizational skills.

• Strong attention to detail and ability to multitask effectively.

• Proficiency in Microsoft Office Suite and basic computer skills.

• Exceptional customer service skills and a positive, can-do attitude.

• Ability to work independently and as part of a team.

• Ability to work a flexible schedule, including evenings and weekends as needed.

• Must have a valid driver's license with no major infractions in the last 12 months.

• Ability to work a flexible schedule, including evenings and weekends as needed.

ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.

• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.

• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.

• Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.

REGIONAL LAWS AND REGULATIONS

The Resident Experience Coordinator must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona: Arizona Residential Landlord and Tenant Act

• California: California Tenant Protection Act of 2019

• Colorado: Colorado Warranty of Habitability

• Florida: Florida Residential Landlord and Tenant Act

• Georgia: Georgia Landlord-Tenant Handbook

• North Carolina: North Carolina Residential Rental Agreements Act

• South Carolina: South Carolina Residential Landlord-Tenant Act

• Utah: Utah Fit Premises Act

• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act

• Virginia: Virginia Residential Landlord and Tenant Act
  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to provide a general overview of the Resident Experience Coordinator role. The specific duties and responsibilities may vary depending on the needs of the community.