SENIOR LEASING PROFESSIONAL

SUMMARY

The Senior Leasing Professional is responsible for managing the full sales cycle, from initial inquiry to lease signing, ensuring a high level of customer service for prospective and current residents. This role requires a strong emphasis on resident retention, community engagement, and the ability to utilize technology effectively to manage resident information and marketing efforts. The Senior Leasing Professional plays a crucial role in achieving the property's occupancy and resident satisfaction goals, taking a leadership role in developing and implementing leasing strategies.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Present the community and apartment homes in a professional and enthusiastic manner, highlighting key features and amenities that appeal to prospective residents.

• Respond to inquiries from prospective residents, schedule community tours, and guide prospects through the leasing process.

• Maintain a thorough understanding of the property's features, floor plans, pricing, and availability.

• Utilize property management software (such as Yardi or RealPage) to manage resident information, process applications, and track leases.

• Conduct resident move-ins and move-outs, ensuring a smooth and positive experience.

• Plan and execute resident retention programs, including community events and activities that foster a sense of belonging and satisfaction.

• Collaborate with the Community Manager on marketing efforts, including social media engagement and online reputation management.

• Maintain accurate records of resident interactions and transactions, ensuring compliance with all applicable laws and regulations.

• Mentor and train junior leasing professionals, providing guidance on best practices and company policies.

• Assist in the development and implementation of leasing strategies to maximize occupancy rates and revenue.

• Analyze market trends and competitor data to inform pricing and marketing decisions.

• Handle escalated resident issues and resolve conflicts effectively.

SKILLS AND EXPERIENCE

• High school diploma or equivalent required. Bachelor's degree in business, marketing, or a related field preferred.

• Three plus years of proven experience in leasing, preferably in a luxury multifamily setting.

• Ability to lead, motivate, and supervise a team of leasing professionals, fostering a collaborative and high-performing work environment.

• Proficiency in property management software (Yardi or RealPage preferred).

• Strong understanding of Fair Housing laws and other applicable regulations.

• Possess strong negotiation skills to effectively close deals with prospective residents, securing lease agreements that meet property objectives.

• Excellent interpersonal and communication skills to effectively interact with residents, prospects, and colleagues.

• Strong ability to build rapport and establish positive relationships with residents.

• Proactive and solution-oriented approach to resident concerns and requests.

• Ability to work effectively in a fast-paced environment and adapt to changing priorities.

• Team player with a positive and professional attitude.

• Must have a valid driver’s license with no major infractions in the last 12 months.
  

ADDITIONAL CONSIDERATIONS FOR LUXURY PROPERTIES

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.

• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.

• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.

• Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.

REGIONAL LAWS AND REGULATIONS

The Senior Leasing Professional must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona: Arizona Residential Landlord and Tenant Act

• California: California Tenant Protection Act of 2019

• Colorado: Colorado Warranty of Habitability

• Florida: Florida Residential Landlord and Tenant Act

• Georgia: Georgia Landlord-Tenant Handbook

• North Carolina: North Carolina Residential Rental Agreements Act

• South Carolina: South Carolina Residential Landlord-Tenant Act

• Utah: Utah Fit Premises Act

• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act

• Virginia: Virginia Residential Landlord and Tenant Act
  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to provide a general overview of the Senior Leasing Professional role. The specific duties and responsibilities may vary depending on the needs of the community.