ASSISTANT GENERAL MANAGER

SUMMARY

As an Assistant General Manager you will play a vital role in the success of our luxury high-rise community. This position supports the General Manager in overseeing the daily operations while focusing on curating an exclusive and personalized living experience for our discerning residents. The ideal candidate possesses a strong understanding of luxury property management, a proven track record in resident relations, and a passion for creating a sophisticated and thriving community environment.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Cultivate and maintain strong relationships with residents, anticipating their needs and exceeding their expectations.

• Proactively address and resolve resident inquiries and concerns with discretion and professionalism.

• Implement resident retention programs that cater to the unique preferences of a luxury clientele.

• Oversee concierge services, ensuring seamless and personalized experiences for residents.

• Plan and execute exclusive resident events and lifestyle programming that fosters a sense of community and exclusivity.

• Ensure timely collection of rent payments and manage delinquent accounts with diplomacy and professionalism.

• Maintain accurate records of financial transactions and ensure compliance with accounting procedures.

• Assist with budget preparation and financial reporting, demonstrating strong financial acumen.

• Coordinate move-in and move-out procedures, ensuring a smooth and luxurious experience for residents.

• Maintain resident files and ensure the confidentiality of sensitive information.

• Prepare weekly traffic, renewal, and financial reports.

• Manage office supplies and ensure the office team has necessary resources.

• Assume supervisory responsibilities in the absence of the Community Director.

• Issue lease violations, late notices, and other communications to residents.

• Enforce organizational policies and ensure compliance with protocol.

• Conduct pre-move-in inspections of apartment homes to ensure make-ready completion.

• Inspect apartment homes upon move-out for accurate preparation of Final Account Statements.

SKILLS AND EXPERIENCE

• 3-4 years of experience in luxury property management or a related hospitality or customer service field.

• Associate's Degree or equivalent preferred.

• Familiarity with relevant federal, state, and local laws and regulations (Fair Housing, evictions, etc.).

• Strong financial acumen and ability to accurately calculate figures (concessions, late fees, etc.).

• Excellent professionalism and communication skills, with the ability to interact effectively with high-net-worth individuals.

• High attention to detail and ability to maintain a polished and professional demeanor.

• Positive, customer-focused attitude and a willingness to serve.

• Must have a valid driver's license with no major infractions in the last 12 months.

ADDITIONAL CONSIDERATIONS

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.

• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.

• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.

• Demonstrate expertise in concierge services, resident events, and lifestyle programming tailored to the discerning tastes of a luxury clientele.

REGIONAL LAWS AND REGULATIONS

The Assistant General Manager must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona: Arizona Residential Landlord and Tenant Act

• California: California Tenant Protection Act of 2019

• Colorado: Colorado Warranty of Habitability

• Florida: Florida Residential Landlord and Tenant Act

• Georgia: Georgia Landlord-Tenant Handbook

• North Carolina: North Carolina Residential Rental Agreements Act

• South Carolina: South Carolina Residential Landlord-Tenant Act

• Utah: Utah Fit Premises Act

• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act

• Virginia: Virginia Residential Landlord and Tenant Act

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to provide a general overview of the Assistant General Manager role. The specific duties and responsibilities may vary depending on the needs of the community.