PORTER/GROUNDSKEEPER

SUMMARY

As a Porter, you will play a vital role in maintaining the cleanliness, appearance, and overall appeal of our multifamily community. This position is responsible for ensuring a positive first impression for prospective residents and a pleasant living environment for current residents. The Porter will perform a variety of cleaning and maintenance tasks in common areas, grounds, and vacant apartments, contributing to the overall upkeep and presentation of the property.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Ensure that all community grounds, tour pathways, breezeways, stairwells, parking lots, amenity areas, and dumpster areas are clean and free of debris.

• Perform regular cleaning tasks such as sweeping, picking up trash, and removing litter.

• Maintain the appearance of landscaping, including watering plants and removing weeds.

• Clean and sanitize common areas such as lobbies, hallways, fitness centers, and laundry rooms.

• Vacuum, dust, mop, and polish floors and surfaces.

• Empty trash receptacles and replace liners.

• Clean windows, mirrors, and other glass surfaces.

• Assist in the make-ready process of vacant apartments by removing trash, cleaning appliances and fixtures, and ensuring a move-in ready condition.

• Assist the maintenance team with routine inspections and repairs as directed by the Service Manager.

• This may include painting, cleaning, and completing minor repairs.

• Interact with residents, guests, and prospective tenants in a friendly and professional manner.

• Respond to resident inquiries and requests in a timely and helpful manner.

SKILLS AND EXPERIENCE

• At least one year of experience in groundskeeping, porter services, or a related field.

• High school diploma or equivalent.

• Excellent customer service and communication skills.

• Strong time management and organizational skills.

• Ability to work independently and as part of a team.

• Ability to follow instructions and adhere to cleaning and maintenance procedures.

• Physical stamina and ability to perform tasks that require bending, lifting, and standing for extended periods.

• Willingness to learn new skills and techniques.

• Must have a valid driver's license with no major infractions in the last 12 months.

ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.

• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.

• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.

• Demonstrate expertise in the maintenance and upkeep of a luxury community, upholding the highest standards for a discerning clientele.

REGIONAL LAWS AND REGULATIONS

The Porter must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona: Arizona Residential Landlord and Tenant Act

• California: California Tenant Protection Act of 2019

• Colorado: Colorado Warranty of Habitability

• Florida: Florida Residential Landlord and Tenant Act

• Georgia: Georgia Landlord-Tenant Handbook

• North Carolina: North Carolina Residential Rental Agreements Act

• South Carolina: South Carolina Residential Landlord-Tenant Act

• Utah: Utah Fit Premises Act

• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act

• Virginia: Virginia Residential Landlord and Tenant Act

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to provide a general overview of the Porter role. The specific duties and responsibilities may vary depending on the needs of the community.