SENIOR SERVICE TECHNICIAN

SUMMARY

As a Senior Service Technician, you will play a critical role in maintaining the overall upkeep, functionality, and aesthetic appeal of our multifamily community. This position is responsible for responding to resident service requests, leading and mentoring Service Technicians, and ensuring the timely and efficient completion of various maintenance tasks throughout the property. The Senior Service Technician will perform a wide range of duties, including troubleshooting and repairing appliances, plumbing, electrical systems, and HVAC units, as well as completing general maintenance and upkeep tasks. This role requires a highly skilled and knowledgeable individual with a strong commitment to customer service, a proactive approach to problem-solving, and the ability to lead and mentor others.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Respond to resident service requests in a timely, respectful, and professional manner.

• Diagnose and troubleshoot complex maintenance issues, including plumbing, electrical, HVAC, appliance, and carpentry repairs.

• Perform repairs and replacements as needed, ensuring that resident issues are resolved efficiently and effectively.

• Communicate with residents throughout the service process, keeping them informed of progress and estimated completion times.

• Provide guidance, training, and support to Service Technicians, fostering their professional development and skill enhancement.

• Assist in delegating and overseeing work assignments, ensuring that tasks are completed efficiently and to the highest standards.

• Share knowledge and expertise with team members, promoting a collaborative and supportive work environment.

• Lead the make-ready process for vacant apartment homes, ensuring they are clean, functional, and aesthetically appealing for new residents.

• This may include cleaning appliances, fixtures, and surfaces, as well as performing minor repairs and touch-ups.

• Oversee and inspect the work of Service Technicians in preparing vacant units, ensuring quality and efficiency.

• Assist in maintaining the overall appearance of the community, ensuring that grounds, common areas, and amenities are clean and well-maintained.

• This may include cleaning and maintaining the pool area, laundry rooms, fitness centers, and other common spaces.

• Perform routine inspections of the property to identify any maintenance or safety concerns.

• Report any issues to the Service Manager for prompt resolution.

• Oversee the organization and inventory of maintenance equipment, materials, and supplies.

• Ensure that the maintenance shop and storage areas are clean and well-maintained.

• Participate in the on-call rotation for after-hour emergencies, responding to urgent maintenance issues as needed.

• May be responsible for coordinating and dispatching Service Technicians for after-hour emergencies.

SKILLS AND EXPERIENCE

• A minimum of 3-4 years of experience in apartment home repair, including advanced knowledge of plumbing, electrical, HVAC, carpentry, and appliance repair.

• Bilingual (Spanish/English) is preferred.

• EPA and HVAC certifications are required.

• Must have in-depth knowledge of OSHA safety rules and regulations.

• Must have excellent customer service and a positive resident experience focused mentality.

• Should be able to work a flexible schedule if necessary and a willingness to be on-call for emergencies.

• Ability to work independently and as part of a team, demonstrating initiative, flexibility, and a commitment to achieving results.

• Strong leadership and mentoring skills, with the ability to guide and motivate others.

• Excellent communication, interpersonal, and problem-solving skills.

• Ability to prioritize tasks and manage time effectively.

• Must have a valid driver’s license with no major infractions in the last 12 months.

ADDITIONAL CONSIDERATIONS FOR LUXURY COMMUNITIES

• Possess a deep understanding of the discerning tastes and expectations of ultra-high-net-worth individuals and a proven ability to foster a sense of exclusivity and personalized service.

• Eloquence to showcase the unique features and custom amenities of an upscale community, highlighting its exclusivity and personalized services.

• Maintain an impeccable personal presentation and project a polished, professional demeanor that reflects the sophisticated ambiance of the property.

• Demonstrate expertise in the maintenance and upkeep of a luxury community, upholding the highest standards for a discerning clientele.

REGIONAL LAWS AND REGULATIONS

The Senior Service Technician must be knowledgeable of and comply with all applicable state and federal laws and regulations, including Fair Housing laws, landlord-tenant laws, and privacy laws. Specific regional considerations include:

• Arizona: Arizona Residential Landlord and Tenant Act

• California: California Tenant Protection Act of 2019

• Colorado: Colorado Warranty of Habitability

• Florida: Florida Residential Landlord and Tenant Act

• Georgia: Georgia Landlord-Tenant Handbook

• North Carolina: North Carolina Residential Rental Agreements Act

• South Carolina: South Carolina Residential Landlord-Tenant Act

• Utah: Utah Fit Premises Act

• Tennessee: Tennessee Uniform Residential Landlord and Tenant Act

• Virginia: Virginia Residential Landlord and Tenant Act

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This job description is intended to provide a general overview of the Senior Service Technician role. The specific duties and responsibilities may vary depending on the needs of the community.